Reviewed by 1 customer
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Comments about Campania Cast Stone Rustic Spa Garden Terrace Fountain:
came without one of the pump parts and the groove cut in to bottom of the reservoir was too deep so when the plug is in place, it leaks. I can fix that too with a dremel tool but shouldn't have to and the pump box had been previously opened (a twisty tie was open and laying in the box) leading me to think it had been repacked from a prior return, of course I don't know that to be true. Anyway, things happen and once I fix it and get the missing part, I'm looking forward to using it.
Q1: Why does this product take so long to ship?
A: This product is handmade and painted. With that it takes time to put this product together. This is a special order meaning that it is not made until the order is placed.
Q2: My fountain is leaking. Is there an easy way to fix it?
A: That depends on where it is leaking from. Please check the rubber stopper and make sure it is in the correct place.
Q3: I have a fountain how do I winterize it?
A: It is suggested that you store your fountain in a dry place out of the elements. If your fountain must be left outdoors during the colder winter months, the fountain must be drained. Turn and store the bowls upside down and keep the bowls raised off the ground. Also you need to cover your fountain by either a fountain cover or absorbant material and then covered in a dark plastic. Make sure to bring the pump indoors.
Q4: If I order two of the same Campania product will they match and be the same color?
A: The Campania products are hand made and hand painted so there will be a color variance between the products.
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